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Terms & Conditions

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1. General Ordering & Product Terms

 

  • 1.1 Product Availability: All snack items are subject to availability. While we strive to match all advertised contents, Snack Packs by Shaethoven reserves the right to substitute any item with an equivalent product of equal or greater value if the original item is unavailable. We will request approval before proceeding with substitutions.

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  • 1.2 Product Images: Product photos, including images on the website and social media, are for illustrative purposes only. The actual selection and appearance of items in your pack may vary slightly due to packaging changes or substitutions (see 1.1).

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  • 1.3 Allergen Disclaimer: Our snack packs are assembled in a facility that handles major allergens, including peanuts, tree nuts, milk, soy, wheat, and eggs. We cannot guarantee that any pack is free of traces of these allergens. Customers with severe allergies should exercise caution.

 

2. Custom Orders

 

  • 2.1 Custom Order Confirmation: All custom or large event orders require written confirmation (via email or invoice) and require a non-refundable deposit before assembly begins.

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  • 2.2 Lead Time: Custom and event orders typically require a minimum lead time of 7 days for sourcing and assembly. Orders placed outside this time frame may be subject to a rush fee.

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  • 2.3 Price Adjustments: Quotes for custom orders are valid for 3 days. Prices for items may change due to market conditions, and any changes will be communicated before final payment.

 

3. Payment, Cancellations, and Refunds

 

  • 3.1 Payment: Full payment is required for all standard, pre-made snack packs before shipping or pickup.

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  • 3.2 Cancellation Policy (Standard Packs): Orders for standard packs may be canceled for a full refund if the cancellation request is received within 2 hours of the order being placed, provided the order has not yet been shipped or prepared for pickup.

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  • 3.3 Cancellation Policy (Custom/Event Orders): Custom and event orders canceled after the deposit has been paid will forfeit the deposit.

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  • 3.4 Returns & Refunds (Food Items): Due to the perishable nature of food and snack items, we do not accept returns or offer refunds unless the product arrives damaged or incorrect.

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4. Intellectual Property

 

 Trademarks: The business name, "Snack Packs by Shaethoven," and its logo are the property of Shaethoven and protected by trademark law.

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